ALL-IN-ONE MARKETINGContact Support
Get the help you need, when you need it. Our expert support team is here to ensure your success.
Choose Your Preferred Support Channel
Multiple ways to get help, tailored to your needs and urgency
Live Chat
Get instant help from our support team
Email Support
Send detailed questions and get comprehensive answers
Phone Support
Speak directly with our support specialists
Video Call
Screen sharing and personalized assistance
What Can We Help You With?
Select your issue category for faster, more targeted support
General Support
General questions and platform guidance
Technical Issues
Bug reports, technical problems, and troubleshooting
Billing & Payments
Payment issues, billing questions, and refunds
Account Management
Profile settings, account access, and security
Features & Training
How-to guides, feature requests, and training
Partnerships & Business
Partnership inquiries and business development
Quick Self-Service Options
Find answers instantly with our self-service resources
Download User Guide
Complete guide to using Colaber platform
Video Tutorials
Step-by-step video guides and tutorials
Community Forum
Connect with other users and get peer support
Frequently Asked Questions
Quick answers to the most common questions
Getting Started
How do I create my first account?
Visit www.colaber.in and click "Sign Up". Choose your account type and follow the setup wizard.
What's included in the free plan?
The free plan includes core platform features, ₹50 free credits, basic CRM, and standard support.
How do I set up my profile?
Go to Profile Settings, upload your photo/logo, write your bio, and add your social links.
Billing & Payments
How does the credit system work?
Credits are used for WhatsApp messages, SMS, and email campaigns. Minimum recharge is ₹1000.
Can I get a refund?
Refunds are available for unused services within 7 days. See our refund policy for details.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and digital wallets.
Technical Support
Why can't I log into my account?
Try resetting your password. If issues persist, contact support with your email address.
How do I integrate with WhatsApp Business?
Go to Integrations > WhatsApp and follow the setup wizard to connect your business account.
My files aren't uploading. What should I do?
Check your internet connection and file size. Maximum file size is 100MB per upload.
Submit a Support Ticket
Can't find what you're looking for? Send us a detailed message and we'll get back to you quickly.